- "Four Star Customer Service: How Do You Remember Customers and Make Them Feel Special?"
- Presented by: Ben Perle, Regional Manager for theOXFORD Hotel Group
- "How to Get Your Employees to Implement & Sustain a Customer Service Environmen"
- Presented by: Ali Cammelletti, Client Training Specialist for NAVIS
- "From Start to Finish: More Than Just Shoes"
- Presented by: Teague Hatfield (Owner)Footzone